Frequently Asked Questions

Does Smart IPTV contain any channels? Where can I get a playlist?

No, Smart IPTV application does not include any channels and no information will be provided about where you can get channels or channel packages. Also, application developers are not responsible for the content uploaded to Smart IPTV.

I get "Use Android In-App Purchase!" error, when I am trying to pay for my Android device on the activation page.

It means you have installed the application through Google Play Store and can only pay for the app inside the app in Settings -> Device Info -> Activate. MAC address is no longer accessible for apps in the Google Play Store, a temporary Device ID is used. Install the app manually to use other payment methods or if you get In-app billing service is unavailable error (Android 12 and older only).

My Android device MAC address has changed after I installed the App through Google Play Store.

MAC address is no longer accessible for apps in the Google Play Store, a temporary Device ID is used. Install the App manually to retrieve your MAC address and avoid extra payment for the App.

My MAC address has changed after I switched to another connection type on TV.

Each TV has 2 MAC addresses (1st is WiFi, 2nd is Ethernet) and a 2nd MAC is activated automatically after you switch to another connection type and restart the app. MAC address is unique for every TV and cannot be changed manually.

Since app version 3.0.0 for LG webOS TVs, there is no access to MAC address, so only device ID is available in the app, but it will be activated automatically after app launch if you activated your TV before. You can use your old MAC to upload playlist too.

I cannot access the application website or application recently. My provider has blocked access to the application website or application.

Try changing DNS entry of your TV/device/PC/router network settings to or and see if it helps.
You can also try using VPN services on mobile devices to access the website.

I get "Server (URL) connection timeout", "Check playlist URL" or "No playlist uploaded" messages, when starting the app, while my playlist URL that works on my computer, other devices and apps.

Try example test list (external URL) first, then then check your playlist for errors. Make sure your URL is a direct link, not a redirect and that it is currently online. You can also try downloading your playlist file by putting the playlist URL in the internet browser address field and use it as a static playlist at My list page.

In case of Check playlist URL you can try turning off your TV/device from power cord for ~1 minute to clear device cache. Also try long pressing "0" or "CH", or long mouse click "Reload" button to force reload of playlist URL (disable app cache).

Additionally, try reducing your playlist size by removing channels/movies (especially if you have LM series LG TV with limited memory), disable external EPG or uncheck Detect EPG box, when uploading your playlist. If your playlist doesn't appear on TV or disappears after restart, try checking Save online box. You can also try resetting Smart HUB or turn your TV off and on to clear the TV cache if you have Samsung TV.

TVs have limited memory available for app storage, so if your playlist is too big, it might fail to save in TV's memory.

Why do I get "Stream failed", "Cannot connect", "Buffering..." messages with my playlist that works on my computer and other devices?

Try example test list first, then make sure all your stream links work (not dead) and codecs are supported by your TV. Every TV make and model are totally different and may or may not support specific stream formats: